#shainanand-payout-reversal
steady zenithBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- shainanand, 1 day ago, 9 messages
hazy coyote
No, you can't request a reversal of funds once they're paid out.
You can however debit their account using account debits
https://stripe.com/docs/connect/account-debits
blissful crag
so, this option is to take back money from the stripe connect account balance. Is that correct?
hazy coyote
Correct, if the balance goes negative then Stripe would attempt to debit their external bank account (if that's enabled)
steady zenithBOT
shainanand-payout-reversal
blissful crag
so that means, if the payout is already done to connect bank account, using the API I can get the money back?
hazy coyote
You could, yes but only if you meet the requirements/regional limitations
Refer to the link I shared, it outlines what account debits can be used for
blissful crag
Is it possible to test this feature in the demo/test environment?
hazy coyote
You may be able to, I'd say give it a try. (except for the part where Stripe attempts to debit their external bank account) 🤔
blissful crag
okay thanks
One more question
Is there any option on dashboard to debit from connect account without the API?
hazy coyote
hmm, we don't know a ton about dashboard stuff as we mainly work with APIs.
I don't think there's an option from the dashboard though, It's only supported via APIs.