notdpr-statement-descriptor | Stripe Developers | Page 1

potent lionBOT Jan 25, 2024, 7:27 PM

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serene herald Jan 25, 2024, 7:27 PM

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Hello! Can you give me the request ID of the POST request you mentioned?

spare haven Jan 25, 2024, 7:31 PM

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Yep. Here is what I think is the final stripe-side account setup post. Notice no statement_descriptor is in the account object in the response.

https://dashboard.stripe.com/acct_1Objq52mvoTEJ9si/logs/req_SoHDmdhFxq10M7

Right after that, our app does a POST to the account to set a single metadata field:

"metadata": {
    "commerce_account_id": "1668492"
  }

https://dashboard.stripe.com/acct_1Objq52mvoTEJ9si/logs/req_GXF3HZ8QqFQPnM

And that response indicates the statement_descriptor was somehow set

serene herald Jan 25, 2024, 7:39 PM

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I don't think your request set the descriptor, I think we did between these two requests based on the information previously provided, but let me confirm...

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I was wrong! This request did update the descriptors somehow. Investigating, hang on...

potent lionBOT Jan 25, 2024, 7:45 PM

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serene herald Jan 25, 2024, 7:52 PM

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We're continuing to investigate, but it seems like this might be a bug on our end. Stay tuned...

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How long will you be around?

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We're continuing to investigate on our end, but it does seem like this behavior is unexpected.

spare haven Jan 25, 2024, 8:25 PM

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Another 4-6 hrs today

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I've been trying to reproduce it in our test stripe, but have not been able to unfortunately

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My hunch was that the system was defaulting that value into statement_descriptor (pulling it from some other field provided during setup, like business name or similar)

thorny pebble Jan 25, 2024, 8:30 PM

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We'll know more as our investigation proceeds. When we have any updates or questions we'll try contacting you here.

spare haven Jan 25, 2024, 8:39 PM

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Perfect, thanks

potent lionBOT Jan 25, 2024, 9:45 PM

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rancid shoal Jan 25, 2024, 10:11 PM

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👋 Taking over for my teammates!

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I don't yet have an update but don't want to make you wait here for next steps. Could you open a case with our support team and mention in your message that you were discussing this on Discord? Please include the links/IDs you've mentioned above as well and let me know when you've opened the case

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I can look out for it and continue to provide updates over email

potent lionBOT Jan 25, 2024, 10:14 PM

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notdpr-statement-descriptor

rancid shoal Jan 25, 2024, 10:23 PM

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@spare haven just making sure you see my message above

spare haven Jan 25, 2024, 10:42 PM

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yep, doing that now

spare haven Jan 25, 2024, 11:14 PM

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Ok, well I've reached out in the chatbot (which timed out in the middle of our conversation).. and then again in email... with all the deets and a link to this discord chat

rancid shoal Jan 25, 2024, 11:15 PM

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Thanks!

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And sorry about that 😅

spare haven Jan 25, 2024, 11:15 PM

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Thank you! and no worries!

rancid shoal Jan 25, 2024, 11:17 PM

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Found your cases! Will get this all tied up on our end and get you updates going forward over email

#notdpr-statement-descriptor