jayharr_is | Stripe Developers | Page 1

thorn ridgeBOT Jan 25, 2024, 3:56 PM

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slender flame Jan 25, 2024, 3:56 PM

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Can you share the billing portal configuration id?

ionic blaze Jan 25, 2024, 4:01 PM

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Here is the billing portal configuration ID for a specific customer session in which they upgraded to an annual plan without receiving a proration: bpc_1OakloCSfXyvOt07xJY1KT5H

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And here is the billing portal session ID: bps_1OakloCSfXyvOt07EnMoMtzi

slender flame Jan 25, 2024, 4:03 PM

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Got it. Looking

ionic blaze Jan 25, 2024, 4:03 PM

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The timeline: on 1/16 they subscribe to a monthly plan. On 1/20 they enter the billing portal and upgrade to the annual plan.

We'd expect them to receive a proration for the remaining days of their monthly plan, but they were instead billed for the full amount of the annual plan.

slender flame Jan 25, 2024, 4:28 PM

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Still waiting for my colleague to get back to me on the why

#jayharr_is