jandom_ib_71679 | Stripe Developers | Page 1

drowsy stratusBOT Jan 24, 2024, 10:50 AM

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pine pumice Jan 24, 2024, 10:51 AM

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hi, do you have an example sub_xxx where that happened?

limpid salmon Jan 24, 2024, 10:52 AM

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Hi yes,
sub_1ObciGFApX2JDx55G27YF8ap

pine pumice Jan 24, 2024, 10:56 AM

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hmm I don't see what the problem is

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I have updated the subscriptions with cancel_at_period_end: true and for subscription schedules I have updated with end_behavior: "cancel"
sounds good
However the subscriptions does not get cancelled.
yes. It will be cancelled at the end of the period, that's what those parameters you're mentioning, do.
. In dashboard that shows as cancels soon after days the scheduled time has passed.
yep, indeed, and that is expected, and that's what I see when I look at that sub_xxx too

Not sure what you expect?

limpid salmon Jan 24, 2024, 11:03 AM

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thanks for the reply! In the dashboard, this is scheduled to cancel on Jan 24, 5:39 AM UTC, which is already passed. so that end of the period and the cancellation schedule is not the same? bit lost here.

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sorry missed one more thing, the plan duration is a day, and the subscription started on Jan 23, 5:39 AM UTC, so can I assume that period end is Jan 24, 5:39 AM UTC?

pine pumice Jan 24, 2024, 11:05 AM

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ah right

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yeah the problem is your account is rejected for fraud/risk so we disabled the recurring logic(so as not to spend resources on it) so the cancellation is never processed

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I'd suggest just using a new account for testing instead and just never enter any real information it it

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or get your current account situation resolved with https://support.stripe.com/?contact=true

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