#nickdnk
quick tundraBOT
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- nickdnk, 3 days ago, 10 messages
azure forge
Thanks looking
I'm surprised that you aren't seeing this happen on other accounts, though maybe this just has to do with the Finland payout rails being faster so the payout actually lands same-day instead of the next day. Do you have a successful retrieval request I can look at from another account?
Mostly I think you just will want to retry the following day if you hit this error.
There isn't really a better webhook.
nova wing
I don't have any code that can reschedule events for 12 hours late
It's simply not a concept I work with, I use webhooks for everything stripe related
The request browser will only show me errors
shouldn't this give me all requests for this endpoint? The only filter is the path
But it still only lists errors
nova wing
There should be plenty, it runs all the time
A "report data ready" webhook for a payout would be really helpful here
or a payout.updated with report_data_available: true or report_data_available_after: <unix> on the payout object or something?
I can add up to 15 minutes of delay to an event via AWS SQS, but that won't be enough in this case
I guess the timestamp wouldn't solve my problem though
azure forge
Do you know if this is the only account on a rolling weekly payout?
nova wing
No, it varies
We have daily, weekly and monthly
But only this one fails consistently
It's also the only one in the Finnish timezone
Would I be able to use https://stripe.com/docs/api/payouts/object#payout_object-reconciliation_status ?
and then listen to payout.updated instead
azure forge
No the reconciliation_status moves right after the Payout is created
nova wing
Alright
I think it's weird that a payout can have a status of paid but you can't query for its contents
report-wise
If it's paid, you should know
azure forge
I'm still looking, but basically what is happening here is that the Payout is being created/paid on the same day. Whereas the normal flow is that we create and "queue" the Payout ~1 day ahead of time so that the funds actually land (the Payout moves to paid) on the day of the balance transaction availability.
That means the data is available for the reconciliation report after that ~1 day
nova wing
Okay. Could it help to move the payout weekday?
azure forge
But here it isn't ready becuase this is happening same-day
I'm not sure yet why this account's payouts are created/landing same-day
nova wing
It's a bit of a problem as I manually have to go in and re-queue for this account every week and they're annoyed that it doesn't work
azure forge
Yeah that's totally fair
Unfortunately I'm not super familiar with the intracacies of payouts since it isn't really an API focus
But I'm looking some more to see what I can find
nova wing
Thank you. I think a good solution would be to have report_data_available: <bool> on the payout object and then fire a payout.updated when it changes
or perhaps a new event if you don't want to add another update for BC reasons
azure forge
I mean sure, that would certainly fix this issue. But something like that would never be added quickly so it isn't a short-term fix.
nova wing
I wouldn't expect you to fix it here and now, but I still think it's something worth considering
azure forge
Yeah I'm happy to file that feedback
nova wing
I've never been asked by Stripe to "retry later" without having a webhook be able to notify me
so it goes against that convention
azure forge
Yep
nova wing
Let me know if you come up with something we could try
azure forge
Okay I think the issue is that we can't queue payouts over the weekend.
This account is specifically set for a Monday payout
Weekly
So the payout is created and pushed through on Monday
I think
nova wing
I believe we have others also on monday, but I can ask them to try Friday
azure forge
If there is another example then I'd be happy to look. Overall though at this point I'm not quite sure what else would cause this account to be unique like this. Your best bet might be asking this same question to our Support team as they actually do focus on Payout timing.
They should be able to identify why this Payout timing is different than your other accounts.
nova wing
I'm going to try and move it to Friday first and see if it solves it
azure forge
Sounds like a good place to start