bryanthompson | Stripe Developers | Page 1

slender snowBOT Jan 22, 2024, 8:51 PM

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exotic onyx Jan 22, 2024, 8:51 PM

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Will reach out to my colleagues. Do you know when you started seeing this slowdown?

thorn helm Jan 22, 2024, 8:52 PM

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We started noticing it this weekend, started early Saturday IIRC. We've seen it in our own regular testing and received a few reports from customers.

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Only seems to be happening in live env, test cards / test transactions of all kinds are going through pretty quickly.

pi_3ObUY0HRaRDRJp5f1vmh6VSQ is a good example.

exotic onyx Jan 22, 2024, 9:09 PM

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Gotcha. Thank you for the ID, checking in to it and will get back with what I can find

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Apologies for the wait, I actually see the confirm call on that payment intent taking about 1.7s which seems within the bounds of normal. Do you know how long this took on your side?

thorn helm Jan 22, 2024, 9:21 PM

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It's taking up to 20 seconds on our side - we're checking previous release of our app and can see the same behavior where we definitely didn't previously.

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If you're not seeing any widespread issues, we'll tunnel in and see what's going on. We tend to stay pretty close to the latest SDK versions, but perhaps we missed something.

exotic onyx Jan 22, 2024, 9:25 PM

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I'm not currently seeing mentions of that. Can you tell me more about what you are seeing that points to the slowdown being on the Stripe side? If there is something else I can look in to now I am happy to

thorn helm Jan 22, 2024, 9:30 PM

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I'm going to work with my team to digest logs & find the exact point where it's slowing down. It's probably us -- I appreciate you looking into it. I didn't want to fully jump in if an upstream processor were just having a slow monday or something. 🙂

#bryanthompson