battbot. | Stripe Developers | Page 1

delicate hamletBOT Jan 22, 2024, 3:50 PM

#

whole rune Jan 22, 2024, 3:50 PM

#

Hey there

#

It is really up to the issuer what they display

#

So if you are passing the correct Statement Descriptor then there really isn't anything further you can do

bright pike Jan 22, 2024, 3:50 PM

#

pi_3OaH5zJ93KfFVesb10BA33aY is the payment intent id, we set
PALGONG TEA BRANTFORD

#

but the end user is seeing Gino's Pizza

#

WhatsApp_Image_2024-01-19_at_07.34.41_03a04d6f_1.jpg

#

how can we explain to our customer what went wrong?

#

can how can it be corrected? Because this isn't the first time it's happened for this merchant, they frequently have this problem

#

Do they need to contact the banks? @whole rune

whole rune Jan 22, 2024, 3:55 PM

#

Taking a brief look

#

One moment

#

Yeah so you can see that the calculated_statement_descriptor is indeed PALGONG TEA BRANTFORD which means that is what we are passing along to the issuer.

#

So your integration is indeed handling everything correctly and it appears the issuer is just providing the wrong SD

#

So yeah, the only path forward would be to reach out to the issuer to ask them why they are doing this.

#

Overall this isn't the most uncommon thing in the world. Sometimes issuers attempt to be "smart" with their SD mappings and it gets messed up

bright pike Jan 22, 2024, 4:01 PM

#

ok Thank you

#battbot.