sebrollen | Stripe Developers | Page 1

spare domeBOT Jan 19, 2024, 10:14 PM

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foggy plover Jan 19, 2024, 10:18 PM

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Slight correction: the invoice didn't end up being paid, but it did allow ACH payments, which our customer claims was not one of the allowed payment methods in their account. The invoice id is in_1OU6dxGHqSzdhX7HEYjYCw9M

sand mango Jan 19, 2024, 10:20 PM

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I'm not sure I fully understand the current state of things or your question. Can you rephrase?

foggy plover Jan 19, 2024, 10:23 PM

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My company uses Stripe Connect to create subscriptions on behalf of our customers.
We have a customer (I'll call them Customer from now on) who wrote to us to say that one of the invoices generated by one of the subscriptions we created allowed for ACH payments, even though Customer had disabled ACH payments in their account settings

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I'm trying to track down how we could have created the subscription on Customer's behalf in a way so that the only allowed payment methods for the generated invoice are the ones specified in Customer's account settings.

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Here's a screenshot from the invoice, showing that ACH payments were allowed

Screen_Shot_2024-01-19_at_5.25.53_PM.png

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Hope that makes sense, let me know if there's any part I can further clarify

sand mango Jan 19, 2024, 10:35 PM

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Okay, so you're wondering how to stop ACH from being an option for this invoice?

foggy plover Jan 19, 2024, 10:37 PM

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Not exactly - I'm wondering how to stop ACH being an option for any invoice going forward, if the account I create the invoice in doesn't have ACH as an allowed payment method

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The invoice in question has already been voided. I'm more concerned about stopping future invoices from allowing payment methods that our customers have set as not allowed in their account

sand mango Jan 19, 2024, 10:43 PM

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So ACH is turned off for non-subscription payments, but you need to disable it for all subscriptions here: https://dashboard.stripe.com/settings/billing/invoice?tab=general

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

foggy plover Jan 19, 2024, 10:45 PM

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Our customer would have to do that, correct? I'm assuming the settings in our account won't affect the settings for our customers who are connected through Stripe Connect

sand mango Jan 19, 2024, 10:49 PM

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If by "customer" you mean "my platform's connected account", then yes. Since the Invoice is being created on their account, instead of the platform's account, they would need to update this setting in their dashboard

foggy plover Jan 19, 2024, 10:50 PM

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Yeah, sorry, realized I was overloading the term "customer" there haha. Yes, it's the connected account I'm concerned about. I'll reach back out to them and let them know to update their invoice settings as well. Thanks!

#sebrollen