rattathavermin-account-support | Stripe Developers | Page 1

tawny sunBOT Jan 19, 2024, 6:08 PM

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rattathavermin-account-support

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@dusk epoch :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dusk epoch Jan 19, 2024, 6:10 PM

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i want to enable this test account via the API so it is a dev question

south elm Jan 19, 2024, 6:12 PM

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Let's back up - why do you need payouts enabled if this is a test only account?

dusk epoch Jan 19, 2024, 6:14 PM

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because we built a way to see payouts and the details of each payout on our end

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and i'm trying to work on stuff in my dev environment (need to pull payouts down) but i can't because payouts are disabled for this test account

tawny sunBOT Jan 19, 2024, 6:16 PM

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south elm Jan 19, 2024, 6:19 PM

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Have you added all the information needed to enable payouts? Like does the account have an external bank account attached to it?

dusk epoch Jan 19, 2024, 6:19 PM

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i don't see a way to do this from our platform account

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if i click 'actions required' and then click on the individual items, it gives me this popup

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but if i switch to live mode it says it can't find the acount (because it's an account in test environment), so the popup doesn't make much sense.

clear matrix Jan 19, 2024, 6:22 PM

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Hi 👋

I'm stepping in as my colleague needs to go soon

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Okay so the Standard Account is only connected to your platform in Test mode, correct?

dusk epoch Jan 19, 2024, 6:26 PM

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that's correct

clear matrix Jan 19, 2024, 6:33 PM

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Okay so you will need to activate the account which involves adding a real bank account. The problem you are hitting is that your platform doesn't have live mode access to the Standard Account so you can't complete these actions. You'll need to log in as the Standard Account.

dusk epoch Jan 19, 2024, 6:39 PM

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I think I created this account with the 'skip this form' action during oauth so i don't have a login to it

clear matrix Jan 19, 2024, 6:50 PM

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Okay I think this might require creating a new Standard account that you fully activate and then connect to.

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But let's back up a bit.

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What is it you want to test here?

dusk epoch Jan 19, 2024, 6:51 PM

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I need to pull down payouts and the details of each payout

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via API

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we've built a way to vizualize this info on our end

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and i have some things i need to fix up, but need new payout data

clear matrix Jan 19, 2024, 6:55 PM

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Okay but you can spoof/mock this data payload pretty easily. WE show the shape of the data object as well as the values here: https://stripe.com/docs/api/payouts

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For simple testing, to get you started quickly, you could just save a few different versions of this data object and pre-fill it with the values you expect

#rattathavermin-account-support