jamesdinfi

[livid patio]

Hi 👋 do you by chance know if your Stripe account is on a non-standard pricing plan?

Could you also copy/past that Balance Transaction ID here so I can take a closer look?

[fallen bear]

thx for the reply, do you know how to check the pricing plan?

id: txn_3OZmI1D8RuXdfjO111Bz7xpe

[livid patio]

I don't know if you can check that. In general we aren't too familiar with fees, and this may need to be routed to our Support team for clarification.

Let me see if anything stands out to me.

[fallen bear]

Our account works as a platform and has some connected account, we build the paymentIntent in this way:

however, this processing fee in the image contains both Stripe processing fee and our App fee.

[livid patio]

I would recommend reaching out to our Support team to confirm whether you're on a non-standard pricing plan, my suspicion is that is playing a factor here. From what I can see, you're looking in the right place for the fee information for the Destination Charge flow you're using, so I don't think it's a concern with how/where you're looking right now.

[fallen bear]

Gotcha, thank you!