#purgatorys_penguin-account-support

1 messages · Page 1 of 1 (latest)

void minnowBOT
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purgatorys_penguin-account-support

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@gaunt fog :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wind frost
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^^ I'd recommend talking to support about this, they'll know what's possible in terms of converting account types

gaunt fog
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I sent out 3 emails trying to ask this to support but they avoided my questions every time and kept sending me links that took me to Stripe Express and you can not mange anything from the Stripe Express dashboard or see other accounts.

Any information you are able to share would be very helpful and appreciated!

wind frost
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Generally, I don't think it's possible to convert an express account to a standard one, but I'd expect support to know some tricks that wouldm ake creating the new standard account more seamless and would be able to answer questions about the already collected funds

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Also this'll depend on what your set up is now - are these express accounts because they're connected to some kind of Wordpress platform?

gaunt fog
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Yes the accounts were created through WordPress using Woocommerce and when made through WordPress they are the Stripe Express accounts.

wind frost
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Yeah that makes it a bit complicated - have you talked to Woocommerce yet about this? They may not be able to/want to support Standard connect accounts

gaunt fog
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I have not reached out to Woocommerce yet but I figured that it would make sense to contact Stripe because Woocommerce payments by default goes through Stripe when setting up the payment platform. I will send them an email as well.

Thank you for your support! Will this chat stay open if I have any additional questions?

wind frost
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typically we close threads/chats after a period of inactivity, but ifyou have additional questions you can always ask again in the main channel

gaunt fog
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Alright sounds good thank you!