#lart2000.

1 messages · Page 1 of 1 (latest)

dim robinBOT
lethal snow
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Hello! That error indicates authentication (like 3D Secure) was required, but the authentication process failed.

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Was this for an on-session payment where the Customer was present, or an off-session transaction where they were not present?

autumn seal
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the payment was made when the customer clicked on their saved card from the app, I guess "on session"

lethal snow
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One of two things happened: either your integration is not set up properly to deal with the possibility of authentication in this particular flow, or it is but the Customer did not successfully authenticate.

autumn seal
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according to I have seen, the mobile sdk calls that method

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I tested with stripe cards for 3d secure and they work

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I understand that in order for the 3d secure screen to be displayed, the "next_action" must contain data, but in the response of stripe is null

lethal snow
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Can you give me the ID of that Payment Intent so I can take a look?

autumn seal
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pi_3ORygLFGlhL92vx60P8cRHky

lethal snow
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Looking, hang on...

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That's your Android app attempting to confirm the Payment Intent and getting a next_action back.

autumn seal
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Then the 3D Secure was requested, but the user did not complete it.

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Thanks for you time.