shashankzade_76087 | Stripe Developers | Page 1

steel pastureBOT Jan 18, 2024, 9:13 AM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

shashankzade_76087, 21 hours ago, 16 messages
shashankzade_76087, 1 day ago, 8 messages
shashankzade_76087-account-support, 1 day ago, 7 messages

pale bear Jan 18, 2024, 9:13 AM

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Sure, what's the pi_xxx ID?

south moon Jan 18, 2024, 9:13 AM

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pi_3OZqbAEziZE4klTY0a1t21jw

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this id is for the test env btw

pale bear Jan 18, 2024, 9:19 AM

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Taking a look

south moon Jan 18, 2024, 9:23 AM

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cool

pale bear Jan 18, 2024, 9:31 AM

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Having issues loading this payment right now. Will keep trying

south moon Jan 18, 2024, 9:32 AM

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what issue are you having? is there anything i can do for this?

pale bear Jan 18, 2024, 9:40 AM

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It's an internal problem, bear with me

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If this a recurring/subscription payment?

south moon Jan 18, 2024, 9:41 AM

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no its not its a credit card payment

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done with auth and capture

pale bear Jan 18, 2024, 9:45 AM

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Ah, I suspect that the PI is canceled after ~7 days which is expected – the auth expires: https://stripe.com/docs/payments/place-a-hold-on-a-payment-method#:~:text=You need to capture the funds before the authorization expires. If the authorization expires before you capture the funds%2C the funds are released and the payment status changes to canceled. By default%2C the authorization expires in 7 days. Learn more about statuses for asynchronous payments.

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Actually, no. You've exceeded the confirmation attempt limit on that payment so it was automatically canceled

south moon Jan 18, 2024, 9:49 AM

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hey can you send me the documentation for confirmation attempt limit

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and related limits on payment intent

pale bear Jan 18, 2024, 9:57 AM

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south moon hey can you send me the documentation for confirmation attempt limit

I'm afraid it's not documented publicly

pale bear Jan 18, 2024, 9:57 AM

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south moon and related limits on payment intent

There's no other limits, really

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Your integration just needs to be able to handle that scenario

south moon Jan 18, 2024, 9:59 AM

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can you mention the limit to me

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i can block it before it reaches that number of retries

pale bear Jan 18, 2024, 10:01 AM

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south moon can you mention the limit to me

It's 10 confirmation attempts

tame blaze Jan 18, 2024, 10:02 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

south moon Jan 18, 2024, 10:03 AM

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Hey i have one more question though that's not related to this

tame blaze Jan 18, 2024, 10:05 AM

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no worries

south moon Jan 18, 2024, 10:05 AM

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Can I a configure an expiry time on an auth done by creating an payment intent with capture method as manual for a credit card

tame blaze Jan 18, 2024, 10:05 AM

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the expiry is 7days

south moon Jan 18, 2024, 10:05 AM

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i want to configure it such that it expires in an hour

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is it possible to do this

tame blaze Jan 18, 2024, 10:06 AM

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https://stripe.com/docs/payments/place-a-hold-on-a-payment-method#:~:text=You need to capture the funds before the authorization expires. If the authorization expires before you capture the funds%2C the funds are released and the payment status changes to canceled. By default%2C the authorization expires in 7 days. Learn more about statuses for asynchronous payments.

Place a hold on a payment method

Separate payment authorization and capture to create a charge now, but capture funds later.

south moon Jan 18, 2024, 10:07 AM

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will the auth be cancelled if i cancel the intent?

tame blaze Jan 18, 2024, 10:07 AM

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yes

south moon Jan 18, 2024, 10:09 AM

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i am not able to see any parameter where i can specify an custom expiry time for auth can you confirm if thats the case

tame blaze Jan 18, 2024, 10:09 AM

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you can't customize the expiry time

south moon Jan 18, 2024, 10:10 AM

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can i use this payment_method_details.card.capture_before

tame blaze Jan 18, 2024, 10:10 AM

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this is a read only value

south moon Jan 18, 2024, 10:11 AM

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oh ok so in case of pending payments i will have to manually cancel them after a certain time

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Because we don't want to hold customers money for 7 days.

tame blaze Jan 18, 2024, 10:13 AM

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yes that's the only work around

south moon Jan 18, 2024, 10:14 AM

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ok thank you this resolves my query

#shashankzade_76087