#autiii43

1 messages · Page 1 of 1 (latest)

reef atlasBOT
neon prairie
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this is a screenshot of their bank, i blacked out my companies name

image.png
wooden radish
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Hello, can you flag this to our support team, preferably with IDs of payments that you saw this on? https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

neon prairie
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I did they are pretty useless, I was hoping someone with tech knowledge could help me

wooden radish
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This channel is for API support. API-wise you are doing the right thing, it sounds like some communication between Stripe, the bank, and the user was breaking down

neon prairie
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they just keep saying they'll resend the code but its happened like 50x so I can't keep coming back every time

wooden radish
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This sounds like a bug that our support team should file with the relevant eng team

neon prairie
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ok thanks