girlgonoph | Stripe Developers | Page 1

quick karmaBOT Jan 17, 2024, 5:12 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

girlgonoph, 1 day ago, 5 messages

gaunt summit Jan 17, 2024, 5:13 PM

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Hello! The connected account needs to provide the information required before all of its capabilities become active.

violet bramble Jan 17, 2024, 5:13 PM

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It already has the status enabled and is onboarded via the account link

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similarly another user onboarded to a diff account but his status is complete

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Am I missing on something while creating the account links?

gaunt summit Jan 17, 2024, 5:21 PM

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I doubt it, it's more likely the person who went through onboarding didn't supply all of the required information, or the information they did supply failed verification and needs to be resupplied.

violet bramble Jan 17, 2024, 5:29 PM

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so if I create a transfer, will it work for the enabled accounts and will the automatic payouts go through ?

gaunt summit Jan 17, 2024, 5:36 PM

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It depends on if transfers are enabled on the connected account or not: https://stripe.com/docs/api/accounts/object#account_object-capabilities-transfers

violet bramble Jan 17, 2024, 5:37 PM

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it has transfers as active

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I can see it on the dashboard

gaunt summit Jan 17, 2024, 5:41 PM

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Okay, then Transfers should work.

violet bramble Jan 17, 2024, 5:43 PM

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and what about the payouts?

gaunt summit Jan 17, 2024, 5:43 PM

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They should work fine unless there's a seperate issue that would stop them.

violet bramble Jan 17, 2024, 5:44 PM

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okay

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I had a talk before with the support team, Stripe support said they would email the customer for more information. Will stripe be sending the link again?

gaunt summit Jan 17, 2024, 5:59 PM

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Sounds good!

violet bramble Jan 17, 2024, 6:01 PM

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Six of us have on boarded, and five of them have the status enabled ? There must be some common reason. why only one account has the status complete?

gaunt summit Jan 17, 2024, 6:01 PM

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I can't really say, as the reasons would be specific to each account, and this is a public server. You would need to ask Stripe support for account-specific details.

violet bramble Jan 17, 2024, 6:02 PM

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okay sure

#girlgonoph