#mikedubinsky

1 messages · Page 1 of 1 (latest)

nimble hatchBOT
charred knot
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Looking in to those subscriptions. Can you tell me more about where you are seeing "subscription is scheduled to be cancelled"? I don't think we have a webhook event for that, so I want to make sure I know what you are looking at there

fierce hemlock
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Yes, I can. Thanks @charred knot . It is in the new Automations feature: https://dashboard.stripe.com/automations/

  1. Click "New Automation"
  2. Give a name
  3. Select the "Subscription is scheduled to be canceled" trigger
  4. Click "Continue"
  5. Click "Add Action"
  6. Click "Send custom webhook"
  7. Click the "X" on "Add Delay", so it is sent "Immediately before subscription is cancelled"
  8. Click Publish
Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

charred knot
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Ah gotcha, apologies automations are new and I haven't familiarized myself with them properly yet. Looking in to this and will get back to you with what I can find

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Ah so both subscriptions did cancel, it is just the custom event that did not send?

fierce hemlock
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Yes, exactly. Production did not send the custom_event

charred knot
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Ah it looks like Automations are not GA yet, so I can't help as much with them. When you were set up with them, do you know if this was phrased as being part of a beta?

fierce hemlock
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What's GA?

charred knot
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If so, there should have been an email address given to you for the beta team to contact for issues like this

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Generally available

fierce hemlock
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There is an email address that Stripe support gave me, but it doesn't work for me automations-beta@stripe.com. We were told this feature was beta, but had been released "GA"

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Can you please provide some documentation for me to bring back to my manager that says it is not GA?

charred knot
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Apologies for the confusion (this may just be my confusion), checking in to this and will get back to you

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And I am seeing things internally that still say beta. Unfortunately not finding a better email address for you, so yes I think talking to your account manager at Stripe would be the best next step here. I think there may have been a miscommunication somewhere about when this was being generally released

fierce hemlock
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Thanks, I appreciate the detailed information and your responsiveness. 🙂 Have a great day!

nimble hatchBOT