#benj_benjamin
arctic pumice
wary wraith
You have to look at the available balance. Recommend calling the retrieve balance api, which shows a breakdown of your account balance
wet elbow
Can I not see this in the dashboard?
wary wraith
Not sure
Not dashboard experts in here
We just help developers
With api questions
wet elbow
roger that, I'll check. Would available balance matter if we allow negative balance debits?
ok why would available be 0?
available_cents: 0
in_transit_cents: 19421465
pending_cents: 273913
So the in transit are funds being paid out
Pending is your pending balance
Those funds need to clear before being available in your balance to pay out
wary wraith
roger that, I'll check. Would available balance matter if we allow negative bala...
That depends
Can you share the request id where you attempted to make a refund here?
wet elbow
req_85TpteME8Td47x
wary wraith
Looks like it was declined due to the amount of the refund, so we didn't allow your balance to go negative
wet elbow
That feature is turned on..
should be allowed to go neg
When would you estimate that the pending_cents would clear?
wary wraith
should be allowed to go neg
Usually there's thresholds for this. It can go negative up to a certain amount
This likely was over the threshold
But you'd need to ask support to confirm