#afraz9902

1 messages · Page 1 of 1 (latest)

trim tigerBOT
tawdry cave
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I can explain it clearly if you want

spice yacht
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Hi there 👋 I would recommend discussing this with our Support, they should have more context on what the Stripe dashboard is showing you than we do:
https://support.stripe.com/?contact=true

I'm not quite sure what you mean when you say they applied for a $300 refund (I'm guessing that's the dispute you're referring to rather than a refund?).

Stripe: Help & Support

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tawdry cave
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No I mean it was 300$ dispute

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So I refunded him 100$ first

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Then he contacted his bank and he applied for 300$ refund

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So totally his getting 400$ but his actual payment is 300$

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Why stripe is not checking the 100$ that I refunded him

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Hope this message makes sence

spice yacht
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I would recommend talking to our Support team about that, that's deep in the dispute handling process and is less technical (which we're better suited to provide assistance with). My thinking is you would have provided evidence of the refund as part of your dispute evidence submission, so the card network would take that into account when making their decision about the amount to return, but it's really not a flow that I know well.

tawdry cave
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So what should I do now refund him 400$

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But in the dispute dashboard it’s showing that I have refunded him 100$ automatically will they check that ?