#d_art_85226
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- d_art_85226, 3 days ago, 8 messages
- dart-stripe-fees, 4 days ago, 5 messages
gusty widget
Hello! Yep, it should show up immediately. Perhaps you need to toggle the test mode switch in the top right?
urban mica
Thanks for your response. It's toggled to Live/Production mode already but still not showing.
gusty widget
What's the ID of the connected account?
urban mica
One sec...
This is the account we're trying to connect it to: acct_1N1wM8KgbDodHPhx
And the Connected User we're trying to link to that account is:
acct_1OYLk9Pkas8Zc0Xm
gusty widget
That connected account is connected to a different platform, not the one you specified.
Express accounts can't be disconnected and reconnected to a different platform. You'll need to create a new Express account to connect to the platform you specified.
urban mica
Can I use the same email as the prior account, or does a new email need to be used because the old email is associated with the old Express Account?
We don't need the old Express Account...any way to eliminate it so we can reuse that email for the new Account?
gusty widget
You can use the same email.
The platform the account is connected to can delete it using the API: https://stripe.com/docs/api/accounts/delete
urban mica
Can you explain this a bit more: That connected account is connected to a different platform, not the one you specified.
I am not seeing that it's connected elsewhere, so I must be missing a key piece here
gusty widget
You said that you expected that account to be connected to the platform acct_1N1wM8KgbDodHPhx. I'm telling you that it's not. It's connected to a different platform.
urban mica
Thanks. Is the other platform it's connected to this ID (also ours)? acct_1HZNjYLtEQXALdOh
gusty widget
Nope, it's not that one either.
urban mica
I just toggled over to Test Mode to check something and it won't let me Toggle Back to Live Mode.
gusty widget
You may need to switch to a different account which has live mode enabled. You can use the account switcher in the top left.
urban mica
It was strange...we have 2 accounts. 1 is "Artcast" and the other is "Artcast Payouts." While logged into Artcast Payouts, I selected Test Mode. But that ALSO switched over the other Artcast account to Test mode.
Is this expected?
Also, are our 2 accounts linked in such a way that one affects the other?
And sorry one more question, is this ID the platform that the Connected Account is linked to? acct_1MjqlLL4dvsOJRbN
gusty widget
These are better questions for Stripe support than here, as they're specific to your accounts: https://support.stripe.com/contact/email
We're focused on helping developers build integrations on Discord and can't help with account-specific issues, as this is a public server.
That's not the platform account either, nope.
gusty widget
Happy to help!