#omidroostaeifarsi
runic sand
hollow valve
Hi 👋 sorry, I'm not sure I understand, what funds are you hoping to withdraw from a Connected Account if its balance isn't positive (indicating it has funds available)?
south apex
We were charging their accounts for the services we provide to our customers (connected account), the connected account had a zero balance and after debiting them, the balance became negative and The reserved amount is displayed on the platform, how to withdraw this amount?
hollow valve
You don't, as far as I know.
south apex
for example, connect account has no balance, and we charge the connect account as $500
and new balance is -$500
also withdrawal payout applied and balance to 0
and in platform account balance is held reserved $500
now can payout the $500 to platform bank account?
We have done this operation from the method we asked before
https://stripe.com/docs/connect/account-debits
Transferring from a connected account to recover funds or make other adjustments
hollow valve
No, when you drive the Connected Account's balance negative, it borrows money from your Platform account's balance. Those aren't funds that can be paid out, that's a loan from you to you.
At least as far as I understand, but we aren't the most well versed in Connect Reserves. If you want more details about working with Connect Reserves, I would strongly recommend reaching out to our Support team who is more familiar with the matter:
https://support.stripe.com/?contact=true
south apex
So what does this mean?
hollow valve
It means (again, as far as I know because this really isn't what we specialize in) you can't pay those funds out because they aren't really there, you can't borrow money from yourself then cash that out from Stripe.
south apex
Does Stripe withdraw money from the bank account of the connected account?
hollow valve
Not if you have Connect Reserves, then we pull from the Platform account's balance:
https://support.stripe.com/questions/reserves-for-connect-platforms-and-connected-accounts#:~:text=When the connected,the negative balance.
south apex
Assume that the connected account has no balance and owes money to our system, and we charge them, and Stripe withdraws a payout of the same amount the next business day, that amount is displayed in the Hold Reserved section.
now how to we can payout the money to bank account?
hollow valve
You can't
Unless I'm mistaken, please, reach out to our Support team about this:
https://support.stripe.com/?contact=true