#rapido8588
hollow duneBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- rapido-shopify-support, 5 days ago, 6 messages
loud dagger
Hi 👋 can you elaborate on what you're looking for help with?
ancient quartz
Hello
I have integrated Klarna into my store via an API key. Then I created an order which costs 60 euros in my store. However, my stripe only shows 38 euros, which I receive. How can that be?
loud dagger
Do you have more specifics?
What does "However, my stripe only shows 38 euros" mean?
ancient quartz
If my customer buys something for 60 euros in my store, my stripe account should receive 60 euros (minus fees). But my Stripe account only receives 38 euros. How can that be? Will it help if I give you my account details / if so, what would you need?
loud dagger
I will need a lot more details. Is this a Stripe integration you built yourself? Or are you using something provided to you by a third party (in which case they may be keeping a portion of the transaction)?
ancient quartz
I use cartdna for
And they dont keep a portion of the transaction, they will send me an invoice by end of the month with the cost of the fees.
loud dagger
Sorry, I don't think we're the right group to help with this, we specialize in helping develoeprs who are building/maintaining their own Stripe integrations.
If you think your Stripe fees aren't being applied to your transactions correctly, you should reach out to our Support team:
https://support.stripe.com/?contact=true
If you think cartdna is incorrectly assessing fees on your integration, I think it'd be best to reach out to their support team.