#_red_bull_
neat pivotBOT
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- red_bull, 3 days ago, 60 messages
feral helm
👋 happy to help
tawny kiln
hi)
feral helm
the onboarding process depends on several factors (e.g. country, account type, individual/company, etc.)
the onboarding process can't be configured
Stripe assesses which KYC is needed in each case and fill the onboarding flow with the needed questions
tawny kiln
ok, is there a possibility to understand in which country a stripe platform account for this demo app is being registered?
https://rocketrides.io/
I just want to compare the settings of this platform account with mine
because I just clone the git repo and don't change the code and I have different onboardings locally and in the demo
feral helm
ok, is there a possibility to understand in which country a stripe platform acco...
not really
in all cases it's really hard to map all of the requirements
if you have specific questions about some KYCs you're not sure why they are being collected you can contact https://support.stripe.com/?contact=true
feral helm
normally you'll get a first reply in 24hours
tawny kiln
got it, thanks, sounds optimistic)
feral helm
just fyi, you can always help reduce the amount of onboarding information that your merchant needs to fill in by prefilling the information https://stripe.com/docs/connect/express-accounts#create-account when you create the account
tawny kiln
sure, but the thing is that I haven't touched the code. So, the code is the same in my app running locally and in the demo. Prefilling in my understanding should be happening in the code. So, it either happens or not but in both apps. And for some reason I am getting different behaviour
feral helm
but the thing is that I haven't touched the code.
it's not part of the code
what I mean by that is the requirements change regardless of your code
prefilling was a solution for your "how to shorten the onboarding flow" question
tawny kiln
Demo app if prefilling exactly the same data as my local application because the code is the same(well, I am not 100% sure if you guys deployed the latest main to the demo app but I'd want to believe it's true). And the demo app has shorter flow. So, the theory is - prefill fields and you'll get the less onboarding steps. On practice even without prefillment the demo app has shorter flow.
I want to understand more about your 'magic' algorythm that identifies which exactly steps to show based on which conditions. What is important in that algorythm? Country of the platform I guess. What else? Whether the redirect to stripe onboarding is happening from the custom domain and not the localhost? Could this matter?
velvet quartz
Hi! the requirements for what's asked in the onboarding depend on the countries and capabilities of the account. You can play around with the tables on : https://stripe.com/docs/connect/required-verification-information.
tawny kiln
thanks, taking a look
tawny kiln
I think the problem is with this payments
I played with the configurator you sent me above and without payments indeed there is less fields. Although, seems like I can't deselect payments for US in my account. Do you know why?
velvet quartz
I assume your own platform account is not in the US?
tawny kiln
I created 2 platforms. One in the US and another one in Poland.
Although, they both can't deselect payments
velvet quartz
if so, it's because you can not send transfers cross-border(https://stripe.com/docs/connect/account-capabilities#transfers-cross-border), so you can only onboard accounts outside the EU as full merchants(the card_payments capability) and not as transfer-only recepients