#knuppi.

1 messages · Page 1 of 1 (latest)

slow oceanBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

gritty nebula
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Hi
How are you tracking the addon ?

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you can downgrade/remove an item from the subscription

compact trellis
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We have a subscription e.g. "Standard tier" and addons, e.g. "Newsletter" and "Loyalty program". How can we allow the Customer to cancel just Newsletter?

gritty nebula
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Can you share a Susbcription Id ?

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in order to follow you.

compact trellis
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Sure, sec

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We can experiment with sub_1OXj3LDCZJ2TeDMZZWhKFDbp

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Better yet, let me create another subscription. 1min

slow oceanBOT
compact trellis
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Please see sub_1OXl7cDCZJ2TeDMZiJZu9QYI

gritty nebula
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What item you want to remove eaxctly in that subscription ?

compact trellis
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Hypothetically the Newsletter

gritty nebula
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You need to remove the Subscription Item with the price id price_1OX3ANDCZJ2TeDMZpTnrUng3

compact trellis
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Excellent, I will check that.
I have another question; I have a couple of existing customers who I want to give free subscriptions to - how do I do that?

oak flame
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Hi there 👋 jumping in as my teammate needs to step away. Can you elaborate on that? Are you thinking a free trial, a $0 price, a price with a discount, or in general what is a "free subscription" from your perspective?

gritty nebula
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You can apply a 100% off discount

compact trellis
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@gritty nebula I was thinking; I have them in my database with a CustomerID. Can I create a custom link for them somehow? (with the 100% discount applied)

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Do you need more information to answer my question?

oak flame
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Well there's like 4 different ways to model that, and I don't know your use case well so I'm not sure which would be a great fit. If you want a free base subscription that you can add other items onto, I'd probably suggest creating a Subscription with just a recurring $0 price, and then add additional items onto that as needed.

compact trellis
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I'd prefer to not create more Price-objects, or it will create issues later. Is it possible to use Discount code, and how should I go about it?

oak flame
compact trellis
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And I can set the number of uses each coupon has?

oak flame
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It's shown in the first table in that doc

compact trellis
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Sorry, thanks.

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How do I generate a link for an existing customer to your Checkout, which I can send to them by email?

oak flame