kanye-captcha-china | Stripe Developers | Page 1

languid agateBOT Jan 11, 2024, 5:14 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

Kanye, 8 hours ago, 5 messages
Kanye-account-support, 13 hours ago, 8 messages

rough vector Jan 11, 2024, 5:14 PM

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Do you have more details here?

brazen moss Jan 11, 2024, 5:16 PM

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sure I can submit screenshots and recodings

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The stripe support team are saying its firewalls or adblocks thats the 'generated' error. However I have multiple clients with diffent browsers, banks etc and they cant verify the paymetn with 3ds

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So there is something wrong with 3ds authentication as its not generating the pop up screen for verification.

rough vector Jan 11, 2024, 5:22 PM

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If you're already speaking to support (https://support.stripe.com/contact) then it's better for you to keep pushing on them there and they can get it escalated internally to the correct folks, but if you have an example recording that you can share here I can also try taking a look

Stripe: Help & Support

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brazen moss Jan 11, 2024, 5:23 PM

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Here is two seperate screen records^ different clients

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And

rough vector Jan 11, 2024, 5:25 PM

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Are they testing this from China?

brazen moss Jan 11, 2024, 5:26 PM

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4 different clients, different accounts, banks, browsers etc with the same issue

brazen moss Jan 11, 2024, 5:26 PM

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rough vector Are they testing this from China?

Yes there fron China. The translated error to English is included

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'error add block' cant complete- they dont have add blockers, they cant get the pop up to compelte the cvc/verification.

rough vector Jan 11, 2024, 5:30 PM

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Okay I found some info internally - I believe the real issue here is that these are payments that we decided needed captcha, and it's the captcha itself that's failing

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We're aware of the issue and the team is looking into how this can be fixed

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I'd recommend following up with support and they can give you updates as it's addressed

brazen moss Jan 11, 2024, 5:32 PM

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rough vector We're aware of the issue and the team is looking into how this can be fixed

Yes its the captcha

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How can I find out eta for fixing? I have 6 clients trying to pay.

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all same error.

rough vector Jan 11, 2024, 5:33 PM

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Currently I don't have an ETA

brazen moss Jan 11, 2024, 5:33 PM

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So to clarify its so there has been a new captcha required for this payments, there is an issue on stripes end with the captcha failing and there currently looking into fixing this. Is that correct Karbi?

rough vector Jan 11, 2024, 5:34 PM

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Correct - the one thing I'd change is that this isn't a "new" captcha. We've had captcha in place for a while now

brazen moss Jan 11, 2024, 5:35 PM

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Got it. Hmm the only thing that is new on my end, is that these clients have been able to pay fine up until the new year. This verification is a new prompt from them.

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Thanks for your help Karbi.

#kanye-captcha-china