energetic_dolphin_31408 | Stripe Developers | Page 1

dusk blazeBOT Jan 11, 2024, 7:29 AM

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cosmic pond Jan 11, 2024, 7:29 AM

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Hi there, how can I help?

thorny berry Jan 11, 2024, 7:30 AM

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Hello there is my customer paying payment but on the dashboard like this I have to share?

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Has this transaction been paid by my customer?

cosmic pond Jan 11, 2024, 7:30 AM

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What's the PaymentIntent ID?

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So what's the question? Do you want to know how to block authorized payments upon failed zip code checks?

thorny berry Jan 11, 2024, 7:32 AM

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I mean on the transaction dashboard there is a payment status that is blocked like this

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I would like to ask if this payment has been successful?

cosmic pond Jan 11, 2024, 7:33 AM

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What's the PaymentIntent ID?

thorny berry Jan 11, 2024, 7:34 AM

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The PaymentIntent ID you are referring to is this

ch_3OXEsVEfhHzbJXdn0qZ7mJtx ?

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Where do I get the PaymentIntent ID?

cosmic pond Jan 11, 2024, 7:35 AM

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This would work, let me take a look

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The charge failed.

thorny berry Jan 11, 2024, 7:38 AM

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why this happened?

cosmic pond Jan 11, 2024, 7:39 AM

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https://dashboard.stripe.com/events/evt_3OXEsVEfhHzbJXdn0oh6IOD7 You can check the charge.failed event.

The failure_message says Your card could not be authorized using the postal code provided. Please update the postal code, or contact your card issuer for further details

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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You have a radar rule that blocks payments if address_zip_check fails, and that's why the payment was blocked, as explained in the outcome hash of the charge object.

thorny berry Jan 11, 2024, 7:44 AM

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where is the problem? is it from the seller or the customer?

cosmic pond Jan 11, 2024, 7:47 AM

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The card issuer determined that the zip code is incorrect, if the customer thinks they entered the correct one, they should reach out to the issuer

thorny berry Jan 11, 2024, 7:48 AM

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what if i disable the rules of zip code block? is the charge will be succed?

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cosmic pond Jan 11, 2024, 7:49 AM

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If there aren't other block rules that match, then yes.

thorny berry Jan 11, 2024, 7:52 AM

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when the transaction has been blocked, then should we asked the customer to try finalize the payment with new link?

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or is it already charged to their credit card?

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cosmic pond Jan 11, 2024, 7:57 AM

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No, as I told you earlier, it's not charged.

thorny berry Jan 11, 2024, 8:02 AM

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If I resubmit the same payment link is it still valid?

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Is it blocked again?

cosmic pond Jan 11, 2024, 8:06 AM

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Are you asking what happen if your customer submit the payment again with the same zip code?

thorny berry Jan 11, 2024, 8:06 AM

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yes right

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if the address is 2639A Bill Owens Parkway, what is the zip code?

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Can you explain the problem so that I can explain it to the customer?

cosmic pond Jan 11, 2024, 8:10 AM

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you can share the failure_message , i.e.,

""Your card could not be authorized using the postal code provided. Please update the postal code, or contact your card issuer for further details"

to your customer.

#energetic_dolphin_31408