#martin_98625
sturdy terraceBOT
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- martin_98625, 1 day ago, 26 messages
- martin_98625, 1 day ago, 12 messages
wanton kelp
Unfortunately not. Those are the defaults and they can't be configured unfortunately
worn bloom
and how do I add additional items to subscriptions and have a proper invoice layout?
It's confusing our customers to see 2 rows with the same description
is there any other setup we can do?
why would I be allowed to add multiple subscription items if then the invoice doesn't show what those items are and it simply shows the product name on each row?
wanton kelp
Are you using the Dashboard to do this?
worn bloom
no, the API
but there's no way for me to set the descripion of the invoice item associated with the subscription item
it always defaults to the product name
wanton kelp
How is it showing up on the Invoice PDF?
worn bloom
like this:
see, it show the Blaze Team Plan row twice
it should only have 1 row for Blaze Team Plan and the row with quantity 2 should read "Blaze Team Additional Seat"
it's basically not picking up the price nickname to fill in the invoice item description
wanton kelp
Do you have an Invoice ID I can look at?
wanton kelp
Gotcha, that makes it a bit more difficult to look up.
So somewhere in your integration you're adding an additional item to the Subscription, rather than just incrementing the quantity of the existing item. I don't know anything about your integration at this point, so you'll need to dig through your code and find out where the update is being made and ensure it updates the quantity of the existing item rather than simply adding another one.
worn bloom
I need an additional item to be added
so our model is as follows:
- the subscription has a base item, which is the product
- the user can then add overages to the subscription (additional seats)
- these overages are new subscription items with their own associated price
here's a live example:
see this user added an additional seat
but the invoice doesn't show the right description for the line item
we think this was working before and it stopped working recently
wanton kelp
It has the name you specified. The Product that's attached to the Price you added (prod_Of4tdSO0cSyEGU) has the name "Blaze Team Plan". If you want it to have a different name, then you would need to create a different Product to add when a customer adds a new Subscription Item
worn bloom
the thing is that this additional item needs to go together with the main subscription (it's an additional seat)
if we add a new product and subscribe the user to the new product, that would generate a new subscription
totally dettached from the main one
so if the user cancels the main subscription, we would have to do manual work to cancel the additional seats
and it would generate 2 different invoices no?
wanton kelp
It wouldn't generate a new Subscription. It's currently adding a seat to the Subscription as a Subscription Item, which means they would be charged each billing cycle for it. The behavior would be the same if you did that with a different Product
worn bloom
ah so you say add a new product, add a price for that product, create and add a new subscription item with that price to the main subscription?
wanton kelp
Yup, exactly
sturdy terraceBOT