njp9773 | Stripe Developers | Page 1

karmic drumBOT Jan 10, 2024, 5:55 PM

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round patrol Jan 10, 2024, 5:55 PM

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Hello

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You mostly would just listen for charge.dispute.created and then cancel the Sub based on that.

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And yes, debit disputes are immediately lost as they can't be contended

ember wagon Jan 10, 2024, 6:00 PM

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Great, thanks for clarifying! Do you recommend cancelling immediately on dispute creation for any dispute.reason, or just specific ones (e.g., customer_initiated)?

round patrol Jan 10, 2024, 6:00 PM

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That is really up to you and your business model

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I can't really make a recommendation there

ember wagon Jan 10, 2024, 6:00 PM

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Okay, thanks!

round patrol Jan 10, 2024, 6:00 PM

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Sure thing!

ember wagon Jan 10, 2024, 6:00 PM

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One more thing

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What reason do sepa debit disputes have? Are they customer_initiated?

round patrol Jan 10, 2024, 6:02 PM

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Hmm I'm not positive on that. I think that is correct but I'm not sure. To get a 100% answer on that I would recommend asking our Support team via https://support.stripe.com/contact/login as they know more about the intracacies of disputes than we do.

ember wagon Jan 10, 2024, 6:06 PM

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Thanks again! That's all for me

#njp9773