romaten1

[cloud sluice]

Subscription ID is sub_1OIWyuCYIYr4SWC9WTNhQxuA

[stoic pilot]

Hello 👋
You'd need to pay the latest invoice in order to bring the subscription back to active state

[cloud sluice]

Thanks but in this subscription there isareone void and two paid invoices

And no exists any not paid invoices

[zealous nexus]

Can you rephrase that? The typo is confusing me on your question

[cloud sluice]

There are no open or draft invoices for this subscription

there are only one void invoice and two paid invoices. And I cant to pay any of this invoices

[zealous nexus]

Gotcha, still looking in to this. I would have thought that that would make the subscription active as well. Will get back to you with what I can find.

[cloud sluice]

Thanks for help

[zealous nexus]

So as far as you can see, I don't think you can make this specific subscription active again, but you can delete it and create a new one with the same price that is backdated so that it behaves like the current one

Does that sound like an option that would be viable for your situation? Happy to figure out the details of that or discuss other options

[cloud sluice]

That's not good. Technically we can delete this subscription and create a new one for the user, but there may be technical problems in our system - everything is processed automatically now, mostly without manual intervention. For us, of course, the best option would be to enable the current subscription

Is the current problem due to our actions or is it on the stripe side? I would like to understand to prevent the problem from occurring in the future

[zealous nexus]

Trying to find if there is any way to do that though there may not be a way to do that at the moment

The invoice went in to that state because a payment failed three times and that is what your settings say to do when a payment fails that many times

I am surprised because I do see the $0 invoice that is technically paid being created after that.

[cloud sluice]

May be Reset billing cycle of subscription can help me?

[zealous nexus]

Possibly, will see if that works for me in test mode with a test clock

[zealous nexus]

I am still having trouble finding info on why this subscription didn't go back to active and reproducing is difficult in this context as well. Consulting my colleagues and will get back with what I can find.

[cloud sluice]

Thank you, I'll look forward to your reply

[zealous nexus]

So it looks like the subscription being unpaid now may be a bug. I will file with my engineering colleagues about this.

Our subscription logic should have kept the subscription active because its latest invoice (the $0 one) is paid. It looks like a retry on the payment on the previous invoice moved this one back to unpaid

As for making this subscription paid again, if you give this subscription a trial period that is a few seconds long it will make the subscription active again when the trial ends

I think the user would get emails about the trial though, so you may want to send them another email explaining why they got those