santosh_62254 | Stripe Developers | Page 1

regal ventureBOT Jan 10, 2024, 2:07 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

santosh_62254, 2 days ago, 17 messages
santosh_62254, 2 days ago, 11 messages

feral meadow Jan 10, 2024, 2:08 PM

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Can you share an example checkout session?

oblique wolf Jan 10, 2024, 2:08 PM

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It is working for indian cards but not for US cards

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i see payment_intent_require_action message in log

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feral meadow Jan 10, 2024, 2:12 PM

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Can you share the checkout session ID? cs_live_xxx or payment intent ID?

oblique wolf Jan 10, 2024, 2:15 PM

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pi_30VFTMCP6ssS3011f3XysGG

feral meadow Jan 10, 2024, 2:16 PM

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Are you sure that's the right ID? I can't seem to find it on my end

oblique wolf Jan 10, 2024, 2:19 PM

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pi_30VFTMCP6ssS3t0I1f3XysGG

feral meadow Jan 10, 2024, 2:19 PM

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I can't seem to find that ID either.
Are you copy pasting it correctly or are you typing it out by hand?

oblique wolf Jan 10, 2024, 2:20 PM

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you can find it in above image

feral meadow Jan 10, 2024, 2:21 PM

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Can you copy and paste it as text? I can't grab it from the image.

oblique wolf Jan 10, 2024, 2:22 PM

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pi_3OVFTMCP6ssS3t0Itf3XysGG

feral meadow Jan 10, 2024, 2:24 PM

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Does your browser block pop ups?

oblique wolf Jan 10, 2024, 2:25 PM

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we are using it in mobile app

feral meadow Jan 10, 2024, 2:26 PM

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It is possible that something is blocking the 3DS authentication modal on the checkout page which is causing the checkout to get stuck in the processing state (since customer can't complete authentication)

oblique wolf Jan 10, 2024, 2:26 PM

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what are the possible reasons?

feral meadow Jan 10, 2024, 2:27 PM

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I just mentioned them above

It is possible that something is blocking the 3DS authentication modal on the checkout page which is causing the checkout to get stuck in the processing state (since customer can't complete authentication)

oblique wolf Jan 10, 2024, 2:28 PM

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feral meadow Does your browser block pop ups?

this one

feral meadow Jan 10, 2024, 2:29 PM

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Have you tried using a different browser or device?

oblique wolf Jan 10, 2024, 2:30 PM

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Yes, I have tried

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I have tried with my Indian card, it didn't ask for authentication .payment done successfully.

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this issue is for USA cards

feral meadow Jan 10, 2024, 2:32 PM

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Can you share the account ID you're working with?

oblique wolf Jan 10, 2024, 2:33 PM

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I don't have it right now

#santosh_62254