#smitit1999

1 messages · Page 1 of 1 (latest)

outer fernBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

bold mist
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Wow, this is an old event (from a year ago). Is that right?

true scaffold
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Yes, this event is from 25th Jan 2023 😅

bold mist
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Ok, cool. Just wanted to confirm before I dived in

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Checking on it now

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Is it just this event that it occured on? Is there a pattern/trend? We're not really able to dive into specific cause here really because of the age of the event (there could of been an API issue at the time, etc)

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Do you have more recent examples?

true scaffold
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Not really sure.

So we store these events in a curated form in our DB and our customers can see their billing events. So we received a sentry for this particular customer. So I am not sure if any more such cases exist

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But the question I wanted to ask is "This is not expected right" cause if so, we will not handle it and let it be for, since this could be a one-off. Otherwise we would have to handle it

true scaffold
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got it, thank you