#mrrobot8673
frozen valleyBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- mrrobot8673, 5 days ago, 2 messages
flat tree
hello! can you share the Checkout Session id for this payment? it'll have the prefix cs_
past crane
cs_live_a1UK7e6EGSvjE6vkyP6aYCxCIaMUoHqUgl1t48XDQUtxQnBVwRaCdG2j6P
It seems that the components for secondary verification cannot be loaded in the Chinese region.
We need to enable VPN to display them properly, but it was possible to load them before
flat tree
hrm, this is captcha, and there's a known issue whereby captcha isn't working well for webview
can you write in via https://support.stripe.com/contact/email with the screenshot and briefly describe the issue? I'll route your support ticket to the relevant team and we'll see what we can do for you
let me know once you've written in so that I can find the support ticket
past crane
Okay, let me first test the situation of opening it in non webview
I tried it, but even if I opened it in a non webview environment, I couldn't display this component. I used the browser of a Samsung phone
flat tree
is it a chrome browser or a samsung browser?
past crane
I tried it in the Samsung browser of my Samsung phone
flat tree
what if you try it in chrome?
past crane
I just tried it in the Chrome browser of my Samsung phone, and the same problem happened
flat tree
to confirm, you're based in China right, and it works if you enable VPN?
past crane
Yes, I am in China. It can only be displayed normally after I enable VPN, and I have asked my colleagues to conduct the same test, and the results are the same
flat tree
alright, can you write in via https://support.stripe.com/contact/email with the screenshot, the id : cs_live_a1UK7e6EGSvjE6vkyP6aYCxCIaMUoHqUgl1t48XDQUtxQnBVwRaCdG2j6P, and a brief description of the issue and we'll and get back to you on that support ticket?
past crane
ok
flat tree
it looks like it's a China firewall issue, but we'll get back on what workarounds are possible
let me know once you've written in so that we can route the ticket to the right team
past crane
I have already sent an email
frozen valleyBOT
flat tree
hmmmm, which account id did you write in from? I can't find a support ticket under the account id that you created the Checkout Session under
past crane
Yes, I used another account, and you can find the account where I sent emails through this ID (cs_live-a1lOPnfPfQdKFPnVzBPwuetLH1CQYnGgexcQ89uYZcfPPuCUKGmxgCpRlT)