ryan.badger | Stripe Developers | Page 1

steel smeltBOT Jan 10, 2024, 4:40 AM

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civic nexus Jan 10, 2024, 4:40 AM

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hello! Can you share the PaymentIntent id? it has the prefix pi_

candid shale Jan 10, 2024, 4:41 AM

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sure 1 moment

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pi_3ORTBBDznjBOaxkq2dYFlIzy

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it's since been refunded, as the customer was concerned by the statement saying recurring

civic nexus Jan 10, 2024, 4:49 AM

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It's not defined as a recurring payment from our end. We can't really control what the issuing bank displays on the statement. You may need to ask your customer to check in with their bank on why it's being displayed as a recurring payment

candid shale Jan 10, 2024, 5:06 AM

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ok thanks - could it be because they used google pay at all?

civic nexus Jan 10, 2024, 5:07 AM

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honestly no idea

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again, we don't have any insights into how the issuing bank decides what to dusplay on the bank statement

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