tymm5819

[reef bear]

hello! is it just this API request or for all requests to the Stripe API?

[remote panther]

i think all'

[reef bear]

I'd recommend running this https://github.com/stripe/stripe-reachability on the server that you're making the requests from

you can paste the result here

Can you reach out to Stripe Support https://support.stripe.com/contact/email with the results and mention that you're consistently seeing the error IOException during API request to Stripe (https://api.stripe.com): api.stripe.com Please check your internet connection and try again. If this problem persists,you should check Stripe's service status at https://twitter.com/stripestatus, or let us know at [e-mail].

We'll need some time to look into this further.

If you let me know your account id that you're writing in from, and when you've sent the email, i'll make sure the ticket gets routede to the right team

[remote panther]

ok thanks, i will check my internal configurations first.

[reef bear]

adding on, when you write in, please include the IP address of your server

[remote panther]

what is the email

address

[reef bear]

https://support.stripe.com/contact/email

you must submit it via the form in the link

[remote panther]

ok thanks

i have sent the email

where can i get my accountid

[reef bear]

You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll be in the upper right hand corner and looks like acct_123

[remote panther]

acct_1N5gWTLouXJU4FDJ

[reef bear]

alright found it! the team will follow up on that support ticket