#digif
eternal lagoonBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
mighty star
@lapis tree we don't reopen threads but happy to help! Please share your question here
lapis tree
@cold scarab asked me for this id call :
req_XL6pNMicgLczqu
So he can confirm his diagnosis
To summarize the actions prior to these API calls:
Placing an order paid by the buyer
The funds arrive on the Stripe platform account, minus the stripe fees
I try to transfer the amount paid by the buyer to the Connected account
Error because the amount to be transferred is greater than the amount available
We do this because I want the platform to absorb the Stripe fees instead of the Connected account
mighty star
Okay, so the transfer request failed because your platform balance is lower than the amount you're trying to transfer. This is expected and is called out here: https://stripe.com/docs/connect/separate-charges-and-transfers#transfer-availability
We recommend using source_transaction if you want to create a transfer where the funds are not yet available; the transfer creation request will succeed but the funds will only be transferred once available
lapis tree
interesting the source_transaction ..
How about what has been said here ?
#1194233823345516604 message
his the message :
Overall it sounds like you're going to need to increment the amount to cover the Stripe fees that you want to pass onto the conncted accounts
mighty star
Okay, so taking a step back. Since you're manually transferring funds, I understand this means you're using separate charges and transfers: https://stripe.com/docs/connect/separate-charges-and-transfers
What my teammate meant by their message about incrementing the amount is that when you create the initial PaymentIntent (where the funds go to your platform), you should charge the customer more
lapis tree
Okey got it
the source_transaction is still possible when manually transferring funds ?
mighty star
Yep!