#birdy-schedules-pmt

1 messages · Page 1 of 1 (latest)

fair spadeBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

chrome vortex
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birdy-schedules-pmt

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@exotic aurora I don't think it's possible today

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We're working on it but today we don't let you configure this on SubscriptionSchedules

exotic aurora
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Ok, do you know when this will be available

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Its caused absolute havoc for us (as you can see from previous messages)

chrome vortex
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No plan for now, no one is even working on it

exotic aurora
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Ok... so how can we stop it?

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Handling a DD is very different to a card payment

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I love how many payment methods stripe offers, but as a platform account, surley we must have some control over which ones can be used for a given payment?

chrome vortex
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Unfortunately no there is no way to control any of this as a platform. Assuming you're using Connect + Standard accounts + Direct Charges then each connected account controls which types of PaymentMethods to offer in their own Dashboard.

exotic aurora
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Ok, so we must be able handle all payment methods at all times?

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Is there a guide on how to handle direct debit payments

chrome vortex
exotic aurora
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We are using BACS

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Does it make a difference?

chrome vortex
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Unfortunately as a platform with Standard accounts there are things you don't have control over today 😦

exotic aurora
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Right.. thanks for your help. Something changed though come early December

chrome vortex
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Do you have a clear and actionable summary?

exotic aurora
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Yes

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We use subscription schedules... these have been live for months (maybe 10 months or more).

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Come sometime in Dec (around 6th we think), suddenly reports of DD payments were being made. Prior to this, we had never seen the DD option (not in a test env or live).

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Now, when we check our dev env's, all our test stripe a/c have DD enabled and the option to pay by DD is available to users

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This is also happening on production and has led to a load of payments made by customers for a payment method we dont support

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On checking with our clients, none of them have any knowledge of enabling DD in December

chrome vortex
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Gotcha, I'd recommend working with support directly and providing a way more detailed and clearer actionable summary with exact account ids, exact transaction examples, etc.
Sorry but this is quite hard to help about here

exotic aurora
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So its 100% no conicendence that these payment methods were forecfully turned on in early December

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I agree, but its been 7 days and I havent had a response to support ticket

chrome vortex
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Sure but unfortunately I can't help with this here

exotic aurora
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Ok 😦

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Thanks for your help though, I appreciate access to you guys on this channel 🙂

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Would be great if your support team followed suit 😉

chrome vortex
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yeah unfortunately can't really help with this 😦

exotic aurora
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I have just seen this

chrome vortex
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I'm really sorry but this is just a picture with no question or anything

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I'd recommend we pause for now and you work with our support team for help instead. We're happy to answer code-specific question if you have more in the future though!

exotic aurora
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I am just flagging that this is where our customers must got to disable DD.. but the section suggests its for invoices to be paid manually... very confusing

chrome vortex
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not really, that is about the terms which is the Payment Due part in that picture