#lec-subscription-proration
umbral daggerBOT
Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.
- lec1892-sub-schedule-phases, 1 day ago, 10 messages
stiff canopy
Hello, apologies for the delay. You can get this behavior by specifying proration_behavior: none while making the subscription update https://stripe.com/docs/api/subscriptions/update#update_subscription-proration_behavior
stark spear
I tried that, but this won't charge the customer immediately for the full plan amount
stiff canopy
Can you try also resetting the billing cycle anchor? https://stripe.com/docs/billing/subscriptions/billing-cycle#reset-the-billing-cycle-to-the-current-time
If that doesn't work, I can consult my colleagues.
stark spear
I tried that also. It doesn't work.
stiff canopy
Gotcha, checking with my colleagues and will get back to you.
stark spear
thank you
umbral daggerBOT
stiff canopy
My colleague tried with proration behavior none and billing cycle now and the full amount was charged immediately
limber kiln
lec-subscription-proration
stiff canopy
Can you send me the ID of your test request so I can take a look at when it did not work for you? (req_123)
stark spear
so let me try again
one sec please
what should be performed first, the billing cycle reset or the upgrade?
stiff canopy
Both should happen in the same update call
stark spear
ok one sec
limber kiln
@stiff canopy I got it I renamed the thread!