#michael_19345
polar urchin
👋 happy to help
would you mind sharing some more details?
the Payment Intent ID? your code and a screen recording if it's possible or a website in test mode where we could replicate the issue?
wet pulsar
pi_3OWeFDDY3BzcP9iq08AX7Vcc
click through to buy a ticket for an event and then click apple pay on the /order-summary page
polar urchin
ok fair enough, would you mind sharing your code please? the front-end code
wet pulsar
this has been working in our staging environment for approx 4 weeks now. and stopped working yday.
it is working for google pay still, just not apple pay
polar urchin
did you try with another payment method (I mean another card on Apple Pay)
wet pulsar
yeah, it is happening for a few people on our team
polar urchin
is it happening to all or just some?
wet pulsar
i shouldnt need to manually close/unmount the payment element on paymentIntent success right?
all
young domeBOT
glossy oracle
no, you shouldn't need to.
wet pulsar
any ideas here?
why is the stripe paymentIntent status succeeded but the apple pay modal saying payment not complete
glossy oracle
not sure, that can happen if you call event.paymentFailed() in the handler but doesn't seem like you do.
wet pulsar
it is somehow calling this:
expressCheckoutElement.on('cancel', async () => {
try {
console.log('calling handleCancelArtixOrder...')
handleCancelArtixOrder();
} catch (error) {
throw new Error(error);
}
});
even though i dont click the cancel button in the modal
glossy oracle
strange
wet pulsar
should i create a support ticket for this?
glossy oracle
what's weird to me when I try it on your site is you redirect 'underneath' the popup before it's finished
wet pulsar
the redirect is inside this condition:
if (!error && resp.paymentIntent.status === 'succeeded') {
// The payment UI automatically closes with a success animation.
// Your customer is redirected to your return_url.
AppRouter.push('#/order-confirmation');
cartState.stripePaymentSuccessful = true;
}
so should only trigger when payment is successful. this was working before. but now that it is saying success even though there is some issue it goes there
glossy oracle
I agree yes, seems strange
wet pulsar
you dont see anything unusual in the backend?
glossy oracle
nope