#falit94
real gale
warped topaz
Hi
How are you creating the Subscirption ? do you have an example of a SubscriptionId ?
radiant silo
sub_1OMTZULskip0AhmJNc9QcWEJ
i think it was send invoice, now i have changed to charge automatic
would that be an issue?
radiant silo
ok, got it. how can i charge the customer now ? I tried charge customer, it says payment method card numbner not correct
What's the best way, I can prompt the customer to pay .. via Receipt ?
warped topaz
ok, got it. how can i charge the customer now ? I tried charge customer, it says...
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request
warped topaz
This seems to be blocked by the issuer (bank)
The Customer need to reach out to their bank and see why their card was blocked
Or they need to provide another card
radiant silo
ok thanks,, in case, how should i prompt the customer to pay again?
is Receipt the best way?
warped topaz
if the Subscription is still active, you can resend them the invoice via email (from dashboard or API)
if the Subscirption is overdue and canceled than you need to create another Subscription.
warped topaz
Yes