numericity | Stripe Developers | Page 1

hoary coralBOT Jan 9, 2024, 8:56 AM

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jagged grail Jan 9, 2024, 8:56 AM

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Hi there, how can I help?

clever jacinth Jan 9, 2024, 8:58 AM

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Hi! I'm using Stripe Connect, and one of my customer's clients is unable to complete a subscription payment

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As far as I can tell, they are required to complete an auth check by the bank, but apparently they do not receive a popup for any authentication

jagged grail Jan 9, 2024, 8:59 AM

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What's the subscription ID?

clever jacinth Jan 9, 2024, 9:00 AM

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Here is one example of many by this customer: sub_1OWRS64DejLMz3P1TLGvVqJF

hoary coralBOT Jan 9, 2024, 9:03 AM

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daring berry Jan 9, 2024, 9:10 AM

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Looks like there may have been itermittent issues with the issuer/bank at time of confirmation. Please retry payment confirmation

clever jacinth Jan 9, 2024, 9:12 AM

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Would this be the case for all other attempts though? This customer (cus_L8vxPmwWVDdk4D) has tried many times

daring berry Jan 9, 2024, 9:12 AM

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Shouldn't be. Is there any specific payment example?

clever jacinth Jan 9, 2024, 9:13 AM

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pi_3OVXg34DejLMz3P10mToAgcU

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pi_3OUXEA4DejLMz3P10imiFoQy

daring berry Jan 9, 2024, 9:22 AM

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clever jacinth pi_3OVXg34DejLMz3P10mToAgcU

3DS was attempted here but outcome on this example was a failure

clever jacinth Jan 9, 2024, 9:36 AM

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I'm struggling to see what is going on with this customer. They appear to have attempted to purchase a subscription a ton of times

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On the 3rd of jan, the customer failed 3DS 4 times:
pi_3OUTv54DejLMz3P10jBRDqnD
pi_3OUTzv4DejLMz3P10UjErt7n
pi_3OUXEA4DejLMz3P10imiFoQy
pi_3OUXO04DejLMz3P10FV2W4xK

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Then this was the last attempt on the 3rd: pi_3OUdps4DejLMz3P11dQJ0aFa Did this just time out? It doesn't mention 3DS

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The customer then failed again twice on the 6th:
pi_3OVXdU4DejLMz3P10TUpqEXs
pi_3OVXg34DejLMz3P10mToAgcU

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When Stripe says "3D Secure attempt failed" does this only mean that they attempted it and failed, or does that include timing out or anything else?

daring berry Jan 9, 2024, 9:43 AM

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Well we've already looked at pi_3OVXg34DejLMz3P10mToAgcU and it was a failure

clever jacinth Jan 9, 2024, 9:44 AM

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The customer then attempted 3 times yesterday. All of which say 3DS was not completed:
pi_3OWOzl4DejLMz3P11ss5nKkY
pi_3OWRPq4DejLMz3P109CRxVIl
pi_3OWRS64DejLMz3P10YtOnPTz

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So that was the customer attempting and failing authentication? Would it say it failed if they just never completed it?

daring berry Jan 9, 2024, 9:46 AM

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Seems that this is limited to a specific customer correct?

clever jacinth Jan 9, 2024, 9:46 AM

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Yeah

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And I'm 90% sure this is user error, but it's difficult to put all these pieces together

daring berry Jan 9, 2024, 9:48 AM

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Looking at all examples you've shared, it seems like the issuer/bank is rejecting their authentication attempts. No actual attempt or failure. They need to speak to their bank really. This isn't an integration issue

clever jacinth Jan 9, 2024, 9:50 AM

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Ok, that's fair enough. One final question about this. The customer has a card on file. If I were to manually subscribe the customer in the dashboard, I assume the bank would want authentication then also. Would this work? What is the process for gaining authentication when subscribing a customer through the dashboard?

daring berry Jan 9, 2024, 9:51 AM

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I believe Dashboard payments are flagged as MOTO which are exempt from SCA/3DS

clever jacinth Jan 9, 2024, 9:53 AM

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Ah, ok

#numericity