khushboo_88618 | Stripe Developers | Page 1

idle spokeBOT Jan 9, 2024, 8:02 AM

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finite canopy Jan 9, 2024, 8:02 AM

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How can I help?

cold mauve Jan 9, 2024, 8:03 AM

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I am encountering related to subscription payments in my Stripe account. Recently, I have observed that some of the subscription payments are displaying an "incomplete" status, and I am seeking guidance to understand and resolve this issue.

Details of the Problem:

Stripe Account: acct_1KVvS4SAjh946NJK
Affected Subscription IDs: sub_1OVw6sSAjh946NJKsWQHSEIC
Customer Information:cus_PKbJoq9JWS4QWl

finite canopy Jan 9, 2024, 8:13 AM

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https://dashboard.stripe.com/test/events/evt_1OVw6uSAjh946NJKD2Y8YfZg the payment wasn't succeeded because it requires additional authetnication from customer.

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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https://stripe.com/docs/billing/subscriptions/overview#requires-action this is how you handle invoice that requires action.

cold mauve Jan 9, 2024, 8:17 AM

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Which type of authentication is requrired?

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How to handle this ?

finite canopy Jan 9, 2024, 8:22 AM

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I've already sent you the doc, please have a look

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