#smitit1999

1 messages · Page 1 of 1 (latest)

icy galleonBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

radiant schooner
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Hi there, what's the subscription ID? it starts with sub_

silk thunder
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Hey, apologies for the delay. Here's the subscription ID - sub_1LfIl3A5BZ3mzPMyP9dGx0sH

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I am not completely sure, but it could also be related to the above mentioned locked thread - smitit1999-invoice-void-bug

radiant schooner
silk thunder
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Hey @radiant schooner , this request was made by me yesterday. It shouldn't affect the previous invoices right?

radiant schooner
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It won't.

silk thunder
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Correct, that is what I wanted to understand. Why is there a discrepancy in the behavior between the invoices

radiant schooner
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All invoices generated before the resumes_at date are immediately marked as void and won’t use the customer credit balance. Stripe won’t send any upcoming invoice emails or webhooks for these invoices and the subscription’s status remains unchanged.

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Which invoice? do you have the ID?

silk thunder
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Correct, so just to reiterate, the subscription's payment collection was paused on 28th Nov 2022 and the December invoice (in_1MCI9BA5BZ3mzPMye2X0gpLb) was voided which is the correct behavior. However the invoices from Jan 2023 to July 2023. (For example - in_1MNWvZA5BZ3mzPMyMVZr71TO ) weren't voided even through the subscription wasn't resumed. Why were these invoices not voided is what I wanted to understand

radiant schooner
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Let me take a closer look, and I'll update you later

silk thunder
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Thank you @radiant schooner

radiant schooner