#antomanzur

1 messages · Page 1 of 1 (latest)

crisp anvilBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

split brook
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@primal zinc this looks more like a 1:1 support question to have with our support team as recommended last time instead of here and they can investigate/debug

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The first step is for you to look at that Account and its Capabilities

primal zinc
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Yes, I have that account without card_payments enabled but this was working a few weeks ago in that same state.

crisp anvilBOT
grand shadow
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👋 stepping in

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If you have an account ID for the failing request then I can take a quick look to see if I can see anything

primal zinc
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Yes, sure this is the id acct_1OLXqWGgSNEFJopm

grand shadow
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Thanks give me a minute to look

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So yeah that is your issue, and if you are going to make Direct Charges then you want to tick the "Payments" box there

primal zinc
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Ok, can you check in my prod account too? Because the prod env everything is working perfectly.

grand shadow
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Yeah looks like you are requesting "Payments" in prod

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So if you just flip that in test mode then you should be all set

primal zinc
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Ok, let me check then and I'll let you know in a bit

grand shadow
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Did you create a new Connected Account?

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Otherwise you need to manually request card_payments as a capability for that account

primal zinc
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Ok, I'll check this too. But why is this happening now? I mean, I've been working with the test account like that for years.

grand shadow
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That test account was created at the beginning of December

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So you likely were working with a different test account in the past, and you must have had different Settings then or had manually requested card payments at some point and didn't realize this.

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The behavior on our end has not changed here.

primal zinc
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Ok, I'll also test with an older account. Do we have access to a log or something where we could see if someone made changes on the settings?

grand shadow
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I'm not seeing it there but it is likely out of retention.

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It is possible you were also just testing on a really old account which had legacy_payments as the one capability.

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That was from prior to when card_payments and transfers was split up

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But that was a long time ago

primal zinc
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We started to see this error in December 22, before with those same accounts that now are failing we were able to to charges

grand shadow
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Do you have an example where you were able to charge successfully on one of those accounst before Dec 22?

primal zinc
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I think so, let me take a look

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Also, is there a way to know which accounts have that capability not enabled? So we don't have to go and check each one

grand shadow
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You would need to list them via the API if you aren't going to check via the Dashboard

crisp anvilBOT
primal zinc
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Ok, so I can't see any charges on my logs before december. But can you tell me the date of the transfers and card_payments split? Was it on 2019?

grand shadow
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Ooof yeah I don't remember the exact date -- it was years ago. ~2019 seems right

primal zinc
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Ok then, thank you so much for letting me figure this out. Is there a way to save the thread and export it? I'll like to come back to it to explain the issue

scenic lily
primal zinc
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Yeah, it does, thank you!

scenic lily
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Awesome! I will be closing this thread soon, but that link should still bring you back here.