#feminaagravat_39821
sinful sluiceBOT
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- feminaagravat_39821, 23 hours ago, 8 messages
sturdy lintel
Hi 👋 I'm not sure I understand the question. Like you're processing a payment and you aren't sure whether it failed? Or you know it failed and want to look at something specific about it?
sturdy lintel
@south hamlet are you still around, can you share more context about your question?
south hamlet
A payment was failed on live mode, i wanted to create same scenario on test mode.
Do we have any test card or account?
sturdy lintel
What kind of bank payment? ACH or something else?
This is usually a good spot to find non-card test Payment Methods:
https://stripe.com/docs/testing#non-card-payments
south hamlet
Failed payment with
Link
Tell the customer to try a different payment method, or they can contact their issuing bank for more information. Retries may succeed. Learn more about declines
Do you want event id or response of live webhook ?
sturdy lintel
Hhmm, to clarify, you had a customer pay by bank via Link, that payment failed, and you're now trying to figure out how to replicate that in test mode?
sturdy lintel
Gotcha, please bear with me a couple minutes while I spin up my test site and see if we have a good way to test that flow.
south hamlet
Ok (y)
sturdy lintel
You'll need to step through your test UI, we don't have a prebuilt test Payment Method for this, but while signing up for Link in testmode (you can't use real live mode Link accounts in test mode) to pay by bank, you should see an option to select an account that will result in a failure. Actually several that fail for different reasons.
Are you able to see something similar in test mode on your page?
south hamlet
Should I try to signiging up for link on testmode in customer?
sturdy lintel
Yup
south hamlet
where can i find above page ?
which option should i select ? Add US bank account or Add card?
In Add Bank account i can't find signing up for link
sturdy lintel
None of those, you should use your test site. The version of your site that allows customers to add their payment details, but that is using your testmode keys.
sinful sluiceBOT
sturdy lintel
How are customers signing up for Link in your production flow, and do you have a test site that is that same flow but with your testmode keys?
south hamlet
I don't know how they are singing up.
is it because they are in US and i am in india ?
sturdy lintel
Oh, yeah, that will impact things. Link isn't available in India.
south hamlet
How can I add link account for failure payment?
sturdy lintel
It's really hard to answer that without understanding how your customers typically provide payment details to you. I don't recall if we IP block Link, or if changing the country selected in the Country dropdown would let you sign up.
south hamlet
Ok Let me try that
I have tried VPN and set US but still customer portal by default shows India
sturdy lintel
And if you change it to another country?
Oh, actually, if you want to test Link's bank payments, it probably needs to be US
sturdy lintel
Enter any new email address, enter any phone number that's somewhat valid, select test institution, select the faillure account of your choice
sturdy lintel
Close the modal and show me the Checkout Session UI
sturdy lintel
Yeah, that's not set up for Link bank payments. Is this the same way you're letting your customers provide their payment details in production? Are you using the same account?
south hamlet
Not excatly this one. On prod, That's my client's account . She has added my email as account user.
Allowed payment methods are link and card
sturdy lintel
Different accounts may have different settings.
Right now, it sounds like you mostly need to either find the test site that is used for staging/testing changes to the production site you're investigating, or build a new test site that mimics that production site if one doesn't already exist. You should use the same account as the one that saw the behavior in production.
south hamlet
How Can I enable Link in TestMode ?
We have tried to enter credit card 4000000000009979 and tried to add it in link
sturdy lintel
Link does seem to be enabled in test mode, the problem is you want to use Link to make a payment by bank, which isn't widely available and why you should be testing with the same account that saw the behavior in live mode and mirroring that flow.
south hamlet
How can I do that ?