#jcnguyen_36895_03919

1 messages · Page 1 of 1 (latest)

true cragBOT
half oriole
floral forge
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thanks but if i added to customer balance and they buy another subscription product the balance will deducted from their credit correct

half oriole
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Yes, that's correct.

floral forge
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is there other way to handle early renewal subscription?

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the reason why i asked is this will us another workflow for early renewal promotion

half oriole
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I know it's something we're working on, but I don't know if it's ready yet, hang on, let me check...

floral forge
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thanks

half oriole
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Yeah, what I'm thinking of isn't ready yet. Your best bet if you don't want to use the Customer balance is to use Subscription Schedules. You can create a Schedule that has a "free" phase between now and when you want the normal plan to resume, and collect payment for that extension.

floral forge
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do schedule subscription allow you to collect payment now?

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or only collect when it started

half oriole
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You would need to collect payment separately.

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There's not really a good solution for this currently, sorry. As I said we're working on a prebilling feature, but it's not ready to go yet unfortunately.

floral forge
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got it

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and is it possible to extend the end day of current subscription

half oriole
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Yeah, you can do that by adding a trial and/or using Subscription Schedules.

floral forge
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but not regular subscription correct?

half oriole
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You can do it by adding a trial to a regular Subscription.

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For example, if I have a monthly Subscription that bills on the 15th of every month I could add a five day trial to it to push it out to the 20th.

floral forge
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what's the maximum you can add trial to existing

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my case is 1 year subscription

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so let say mine start jan 20 2023 and end on jan 20 2024

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if i want to extend to 2025 with existing subscription is it doable?

half oriole
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I believe that should be fine. Give it a try in test mode and see if it works as expected.

floral forge
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give trial to whatever # of months?

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in my case i will give trial for 16 days?

half oriole
floral forge
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great i will give it a shot thanks

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just to summarize:

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  1. create a separate invoice
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  1. update subscription with trial end to push the end date of current subscription
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does that sound correct?

half oriole
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Yeah, at a high level that's it. You use the separate Invoice to collect payment for the time that you're extending the Subscription with the trial period.

floral forge
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got it thanks

half oriole
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Happy to help!

floral forge
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another question when i create another invoice can i associate the existing subscription to it?

half oriole
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No, not really. The best you could do is add metadata to it indiciating it's associated with the Subscription, but that won't have any functional impact on Stripe's side.