#crochetpomelo-payouts

1 messages · Page 1 of 1 (latest)

dusk hullBOT
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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

upbeat rain
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Are you using automatic payouts?

ashen halo
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yes

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acutally manual

upbeat rain
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Oh interesting - if it's manual I would've expected it to start was pending

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Do you have a Payout ID I can take a look at?

dusk hullBOT
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crochetpomelo-payouts

ashen halo
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I pinged it directly to you, hope thats ok

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oh sorry, its automatic payouts

upbeat rain
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Ah, if it's automatic payouts then I believe this expected - we're prepping the payout early so that it can land in your bank account as soon as it's available

ashen halo
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oh I see thank you

dusk hullBOT
ashen halo
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Would it ever have pending status?

fiery apex
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Hello! I'm taking over and catching up...

ashen halo
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so I've only been seeing payout.created has a status of in_transit with automatic payout, when would the pending status come?

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when there is a internal delay in Stripe?

fiery apex
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You'll see pending if we haven't submitted the Payout to the bank yet. That could happen for any number of reasons. A delay on our end, the bank being unavailable, etc.