ottoman0-account-support | Stripe Developers | Page 1

halcyon wolfBOT Jan 4, 2024, 4:47 PM

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near burrow Jan 4, 2024, 4:49 PM

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Hello! This is strictly a developer/technical channel to answer questions about the API - if live chat isn't available there should be other options (like email) to contaact support

late tundra Jan 4, 2024, 4:50 PM

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I can't connect to live chat with the support team

near burrow Jan 4, 2024, 4:51 PM

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Live chat isn't always available (it depends on a number of different factors)

late tundra Jan 4, 2024, 4:52 PM

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Currently my friend can connect but I cannot.

near burrow Jan 4, 2024, 4:53 PM

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Again, it depends on a lot of different factors - I'd really urge you to try one of the other non-chat alternatives to talk to support

halcyon wolfBOT Jan 4, 2024, 4:53 PM

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ottoman0-account-support

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@late tundra :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

late tundra Jan 4, 2024, 4:54 PM

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I want to connect to live chat but it is not active

near burrow Jan 4, 2024, 4:54 PM

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I'm sorry but there really isn't anything I can do about that here - like I said before, sometimes live chat isn't available so you should send support an email instead

late tundra Jan 4, 2024, 4:58 PM

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Your business does not meet our Terms of Service Why does the problem occur?

near burrow Jan 4, 2024, 4:58 PM

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Please talk to support about this - we can't help with account questions here

late tundra Jan 4, 2024, 4:59 PM

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What time was the live chat active?

#ottoman0-account-support