#haroon2022
late warren
hi there!
so what the issue exactly? that the charge failed after 14 days?
can you share the Subscription ID (sub_xxx)?
late warren
thanks! give me a few minutes to look into this.
looks like hte bank declined the payment, which can happens sometimes: https://dashboard.stripe.com/payments/pi_3OSwRoEaCipTvbCZ0rVI8P3m
Upon cancellation, stripe added a credit equivalent to the plan amount. I'm trying to understand how it happened. Is there any issue with the way we are cancelling the subscription?
yes possible. I think you can setprorate: falseto avoid any credit on the customer
shadow thicket
ok but will it charge user for used time?
and if a user is charged and the subscription gets cancelled after 2-3 days using this option will refund the customer for the unused time?
@late warren ??
late warren
sorry for the delay, having a look
and if a user is charged and the subscription gets cancelled after 2-3 days using this option will refund the customer for the unused time?
what do you mean? if the payment is succesfull but you still decide to cancel the subscription a few days later?
in general I would recommend to test all of this in test mode to see what happens exactly. and you can use Test Clocks for this: https://stripe.com/docs/billing/testing/test-clocks
shadow thicket
Yes, I mean if user has purchased the subscription for a month but cancel it after 2 days. I want to charge him for 2 days and adjust the rest of the amount in his other subscriptions
what do you mean? if the payment is succesfull but you still decide to cancel the subscription a few days later?
late warren
then in this case you want prorate: true
outer capeBOT
unkempt cradle
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
shadow thicket
@unkempt cradle I have 2 use cases.
One is that the customer has paid me and I only want to refund him the amount that he had paid us.
The other case is that the customer hasn't paid us but still upon cancellation the unused amount is being credited but it shouldn't be the case. I don't want to add this as credit because he hadn't paid us
unkempt cradle
One is that the customer has paid me and I only want to refund him the amount that he had paid us.
when you say refund, do you mean to their Customer Balance or directly to them?
shadow thicket
Adding them to customer balance as credit
unkempt cradle
ok
let's start with that first use case
and then we can take a look at the other one
does that sound good?
shadow thicket
yup, thanks
unkempt cradle
for the second use case, are you using smart retries? https://stripe.com/docs/billing/subscriptions/overview#smart-retries
shadow thicket
Yes, stripe attempt to charge 3 times. But I cancel the subscription after 1st attempt of charge
unkempt cradle
you can just use the smart retries and remove the 3 scheduled times and keep only one
this way the cancel is done by Stripe instead of your code
shadow thicket
but still if user manually cancel the subscription I only want to refund him if it's vali
valid*
unkempt cradle
you can check the status of the latest_invoice on the subscription, and based on that either use the code we've discussed earlier for invoicing now and refunding or just use prorate: false if you don't want to be any proration
shadow thicket
ok thanks