nafid_02514 | Stripe Developers | Page 1

serene beaconBOT Jan 4, 2024, 4:12 AM

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tawdry mauve Jan 4, 2024, 4:12 AM

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What's the PaymentIntent ID? it starts with pi_

final agate Jan 4, 2024, 4:15 AM

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"pi_3OUQDuFlWWYWvKS11hcJqAnp"

tawdry mauve Jan 4, 2024, 4:16 AM

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Did you enter a valid US address?

final agate Jan 4, 2024, 4:17 AM

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yes

tawdry mauve Jan 4, 2024, 4:20 AM

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Looks like Klarna cant recognize the address that you entered, can you try again with a different address?

final agate Jan 4, 2024, 4:21 AM

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ok let me give that a try

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ok its working now thanks a lot,
but i don’t understand i given a valid address the last time too. given address in Washington.

final agate Jan 4, 2024, 5:16 AM

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but the issue still persist on one of my customer site he is using the address in Italy

austere thunder Jan 4, 2024, 5:20 AM

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👋 Taking over this thread, catching up now

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Was the screenshot from the same Payment Intent ID (pi_xxx) earlier? Or was this a different Payment Intent ID?

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If it was different, can you share the corresponding Payment Intent ID in this screenshot?

final agate Jan 4, 2024, 6:04 AM

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req_Lkups2rBAZ7XvJ

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this is it right

austere thunder Jan 4, 2024, 6:10 AM

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The failure was due to customer canceling the payment at Klarna: https://dashboard.stripe.com/events/evt_3OUBb1HC2jVxP73z02H6OE7W

"last_payment_error": {
      "code": "payment_intent_authentication_failure",
      "doc_url": "https://stripe.com/docs/error-codes/payment-method-customer-decline",
      "message": "Customer cancelled checkout on Klarna",
...
}

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final agate Jan 4, 2024, 6:11 AM

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no, when the klarna page loads its shows that error

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customer can’t continue to pay

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Screenshot_2024-01-04_at_10.45.01_AM.png

austere thunder Jan 4, 2024, 6:14 AM

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I see! Can I suggest you writing to our Support https://support.stripe.com/contact with the Payment Intent ID (pi_3OUBb1HC2jVxP73z0DbcsoJe) and the screenshot, so that they can check with Klarna why the address isn't valid at Klarna's end?

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serene beaconBOT Jan 4, 2024, 6:17 AM

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final agate Jan 4, 2024, 6:18 AM

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i have contacted the stripe support and they are asking me to contact the klarna support my self. but iam unable to contact them

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one thing to note is that , i tried the same address in my site and it works, but its not working in customers site

jolly herald Jan 4, 2024, 6:21 AM

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why are you unable to contact Klarna Support?

final agate Jan 4, 2024, 6:22 AM

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no, i have contacted stripe suppoert, they are asking me to contact klarna support

jolly herald Jan 4, 2024, 6:22 AM

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okay, then as per their instructions, can you contact Klarna Support?

final agate Jan 4, 2024, 6:24 AM

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i tried that but iam unable to sign up

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they are not accepting my number

jolly herald Jan 4, 2024, 6:27 AM

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To clarify, this issue is only occurring for one specific customer right? Not all your customers?

final agate Jan 4, 2024, 6:32 AM

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so far only one customer has reported this

jolly herald Jan 4, 2024, 6:34 AM

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the customer should reach out to Klarna Support directly to find out why

#nafid_02514