#chris-plugin-livemodemismatch
icy moth
Hello! Do you have your test product IDs hard coded in your integration?
gaunt geyser
we are using a wordpress plugin and i can't see them coded anywhere
using user registration pro all i can see that been hardcoded is the live api and secret keys as well as the test ones but we have told it to use the live ones and the error tells us it using the live keys but it pointing to a test product id
icy moth
You're likely going to need to talk to the folks the support that wordpress plugin then - it's likely you're missing some setup step to use the live products instead of the test ones
gaunt geyser
oh the joys
is there an easy way to make sure that the test product id isn't defaulted in stripe ui
as the plugin only has 3 options so i would be very very very very very shocked it if them in particular as they are sending the request with live keys and it says so
icy moth
There is no concept of a "default product ID" in stripe - if we're using the test product/price ID it's because a request has been made by the plugin that specifically passed us that ID
gaunt geyser
cool just checking it has to be them
icy moth
If you have a request ID I can double check for you, but I'm fairly sure it's the plugin that's sending us the wrong ID
gaunt geyser
how would i get a request id
icy moth
You should be able to pull it from the dashboard https://dashboard.stripe.com/logs
icy moth
Yeah the plugin is using the wrong ID somewhere, so you'll need to check with them
gaunt geyser
they say it you
that the problem infact they promise it you
you see my problem
can i change a product id manually
odd question i know
icy moth
I'm not sure why they insist on it being us - we're just taking the IDs that are being passed to us, we're not doing anything automatically here
The only way to change the product ID is by changing the code that's making this request (which again, I assume the plugin controls)
gaunt geyser
i totally agree with you
1100%
but they are insisting you set it not them
personally i think it to get out of doing any work
ill go back to them
steady tulipBOT
chris-plugin-livemodemismatch