aleksandar_23015 | Stripe Developers | Page 1

hybrid shadowBOT Jan 3, 2024, 2:22 PM

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Hello! We'll be with you shortly. Below are links to other discussions we've had with you in the past week in case you want to review that information. If your question is related to one of these previous discussions, please provide a comprehensive summary of the current state and what you need help with now. We help many users simultaneously, so a summary allows us to resolve your issue as soon as possible.

aleksandar_23015, 3 hours ago, 7 messages
aleksandar_23015, 3 hours ago, 2 messages

steel salmon Jan 3, 2024, 2:25 PM

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Hello
The error seems to suggest the customer failed the 3DS auth so SetupIntent failed

vital helm Jan 3, 2024, 2:26 PM

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Hi 🙂
That was my opinion as well, I am a dev and my client sent me 4-5 different people having the same issue within one day

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We have huge setup, operating with single orders within BigCommerce and subscriptions with MiniBC integration which are created thorough BigCommerce. Didnt have these issues before NY

steel salmon Jan 3, 2024, 2:29 PM

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Can you share the example SetupIntent IDs?
I can spot check a few.

You can always reach out to our support team as they're better equipped to look at decline trends and all
I am not aware of any changes on our end that would affect this

vital helm Jan 3, 2024, 2:29 PM

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I spoke with one of your colleagues previously today, it was about 0 eur 3DS, since we are doing setup than payment, but some of these new examples are people saving or deleting cards from file

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let me grab one seti

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seti_1OUTpUJBAcuQYYohlYBAt8of

steel salmon Jan 3, 2024, 2:44 PM

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Yeah I'm not seeing anything out of the ordinary 3DS auth failure

vital helm Jan 3, 2024, 2:46 PM

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same as me 😦 Thanks, I am going to push customers to confess what they did before they complained 😄 thank you for your time, i really appreciate it

#aleksandar_23015